Shaping the future of remittances

Join us at Afriex as we build a sustainable future for generations of Africans.

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Customer Support

Customer Support Associate

Full Time | Remote
Côte d'Ivoire
Apply for role

Customer Support Associate

Full Time | Remote
Cameroon
Apply for role

Customer Support Associate

Full Time | Remote
Côte d'Ivoire
Apply for role

Customer Support Associate

Full Time | Remote
Cameroon
Apply for role

Discover our values

We exist to build great people to do extraordinary things. We define success by how we touch the lives of others.
Speed
Quality
Trust
Speed
Customers choose Afriex because they know we are fast and they can rely on us in the case of an emergency. This ability to move fast also translates to how we work at Afriex. We prioritize being able to make decisions quickly and then execute on that decision. This translates into things like speed of communication where we prefer picking up the phone to call instead of sending a message or an email.
Bias for action
We believe that this better equips us to deliver on customers’ needs, respond to changes in the market and seize opportunities before the competition. We embrace having a Bias for Action that prioritizes taking swift and decisive action, even in the face of uncertainty, iterating continuously based on feedback along the way.
Taking ownership
In support of this, we encourage everyone at Afriex to take Ownership of tasks and situations by being solution oriented and encourage them to take responsibility for their actions. We recognize that doing this spurs a sense of pride and accountability for work done and leads to faster decision-making and more efficient problem-solving.
Remember this
When combined, a Bias for Action and Taking Ownership create a culture of speed and agility that keeps us at the cutting edge of our ecosystem.

“Afriexers” are encouraged to take risks and make decisions, knowing that they have the support of their colleagues and leadership to secure faster innovation, rapid growth, and ultimately, greater success.
Remember this
When combined, a Bias for Action and Taking Ownership create a culture of speed and agility that keeps us at the cutting edge of our ecosystem.

“Afriexers” are encouraged to take risks and make decisions, knowing that they have the support of their colleagues and leadership to secure faster innovation, rapid growth, and ultimately, greater success.
Quality
We are swift because we prioritize flawless execution. We are able to guarantee speed as a value proposition because we continue to strive and maintain the highest standards of quality to not only meet but exceed customer expectations.
Do more with less
Ours is a culture that insists on putting the right processes and guidelines in place to maximize resources and generate the best returns. This culture ensures that we eliminate waste, promote efficiency, streamline processes and find creative solutions to problems. It also means that we are never satisfied until our customers are, and will strive the hardest, no matter how unconventionally, to see their needs met.
Evolve and adapt
Our promise to make sending money across continents “as easy as sending a text message”, is driven by both our obsession with maximizing potential and the need to constantly evolve and adapt. We remain and encourage being open to change and continuously improving processes and our products to meet customer needs.
Remember this
Striving to be world class and evolving and adapting are the bedrock of our charge towards creating a culture of quality at Afriex and underscore what we believe guarantees delivery of high-quality products and services that exceed customer expectations.
Remember this
Striving to be world class and evolving and adapting are the bedrock of our charge towards creating a culture of quality at Afriex and underscore what we believe guarantees delivery of high-quality products and services that exceed customer expectations.
A purple illustration of a trust shield
Trust
In financial services and in life. Trust is the key to great relationships and great relationships are the key to success. At Afriex, we believe in building a strong relationship with our customers, employees, and other stakeholders based on trust; trust in our brand promise, and in the safety and security of funds put in our care.
Be human
We build trust by recognizing the need to be human and treating customers, employees, and other stakeholders with empathy and understanding. Our emphasis on being human is best demonstrated in how we strive every day to treat all stakeholders as more than just numbers or statistics, taking the time to listen to feedback and understand their needs.
We win with diversity
Building on our culture of trust, we recognize that what makes us truly unique as a global company is our Diversity. With a complement of “Afriexers” on just about every continent, ours is a diverse, inclusive and fully dispersed workforce. We are proud of this diversity and harness this fact as an ingredient in our continued success.
Collaborate
We collaborate across cultures and borders, encouraging open communication, respect and teamwork in the delivery of exceptional service to our customers. We leverage the diverse perspectives and experiences within our company in developing tailored solutions, creating a sense of belonging and providing equal opportunities to succeed to everyone.
Collaborate
We collaborate across cultures and borders, encouraging open communication, respect and teamwork in the delivery of exceptional service to our customers. We leverage the diverse perspectives and experiences within our company in developing tailored solutions, creating a sense of belonging and providing equal opportunities to succeed to everyone.
Remember this
We understand that building a “high-trust” brand transcends just being able to deliver high-quality products and services, it must also be about building a culture of transparency, empathy, and collaboration. Trust means being transparent. Letting your team and the customer know exactly where things stand. Trust means sticking to your word and doing the things you say you are going to do. Trust means showing people that you have their back.

Afriex in numbers

We are a dynamic and diverse global team, expanding and evolving every day
10+
teams
80+
employees
8+
countries we hire from
8+
nationalities
50:50
Equal gender ratio

Humans of Afriex

Benefits of working with us

Here are a few perks we offer to help you thrive inside and outside work.
We are DEI driven
Our Employees are valued and respected. We give every talent an opportunity to make a difference, regardless of background.
Team Collaboration
Join a team of talented professionals in achieving the organizational's goals and shared value.
Growth and Career Advancement
We provide opportunities for professional development, ensuring you can achieve your career goals and thrive within our organisation.
Flexible work Style
Work from home or the office and enjoy the flexibility of working in your time zone without having to adjust your hours to fit others.
Flexible work Style
Work from home or the office and enjoy the flexibility of working in your time zone without having to adjust your hours to fit others.
Paid Annual Leave
Enjoy unlimited days of paid time off to recharge your batteries.
Industry-standard benefits
Enjoy competitive benefits tailored to industry standards, ensuring you receive the best support and rewards in your field.

How we hire

We give every application the same time and consideration. Our hiring process is designed to ensure fairness and equality, evaluating each candidate thoroughly to find the best fit for our team.
Apply
Found a role that suits you? Submit your application with all required documents. We review each submission carefully, considering all qualifications and experiences.
Interview
If your application meets our criteria, we’ll invite you for an interview. This is an opportunity for us to get to know you better and for you to learn more about our company and the role.
Decision
After the interview, we evaluate all candidates and make our decision. We communicate our final choice promptly and provide feedback to all applicants.
Is this something you want? Send in your application and our hiring team will get in touch with you!

Hear from future teammates

Joining the Afriex team was a blessing and a dream come true for me. When I joined, I was looking for a place to learn and grow in my career. What I've found is so much more than that. Thanks to my colleagues and managers support and guidance, I've been able to develop new skills, and take my career to the next level.

Anna

QA Customer support
Being a part of Afriex as an Engineer has been an amazing experience. The team here is phenomenal—collaborative, supportive, and incredibly talented. Working with such a great group of people makes every day enjoyable.
What I love most about my role is the opportunity to solve real-life problems for people.

Isaac

Full Stack Developer
My career at Afriex has been a journey of a lifetime. Every day provides something new and exciting making no two days alike. It has been a dream leading, inspiring, and challenging this team and what is most rewarding is the prospect of doing this again and again with both existing and prospective new team mates.

David

People Operations Manager
Working at Afriex has been a rewarding experience. I'm proud to be part of a company that is truly making a difference, and I'm inspired daily by my talented colleagues who share a deep commitment to our mission. If you're looking to join a purpose-driven fintech company, I can't recommend Afriex highly enough.

Wuraola

Communications Manager

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Afriex is a product of Afriex Inc. and its affiliates, collectively referred to as Afriex. Afriex is a corporation registered in Delaware, USA. Afriex is a technology company, not a bank.‍

‍Afriex is registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Service Business (MSB) dealing in foreign exchange and money transmission, with MSB registration number 31000235098465. Afriex is a registered MSB with FINTRAC in Canada. Afriex is licensed by the Central Bank of Nigeria (CBN) as an International Money Transfer Operator.‍

‍United States wallet funding transactions are provided by Stripe Payments Company (Stripe), a licensed money transmitter (NMLS ID 1280479). Stripe is also a registered MSB with FinCEN and a registered Foreign MSB with FINTRAC. For certain other cross border and local payment services, Afriex partners with one or more payment partners and/or licensed banks, including: Bridge Building Inc a licensed money transmitter (NMLS # 2450917) , Conduit Financial via Leed Bank, and Silicon Valley bank.

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